Halaman ini ditampilkan dalam bahasa Inggris. Jika ada perbedaan, versi bahasa Tionghoa Tradisional yang berlaku.
SocialContactApp Refund and Cancellation Policy
This English version is provided for convenience. If it differs from the Traditional Chinese version, the Traditional Chinese version prevails.
- Company: Fu Xin Co., Ltd. (賦新有限公司)
- Taiwan business ID (Unified Business No.): 58293623
- Email: b071283@gmail.com (you can also use the chat window on the Website or the member center)
This Policy is part of the Terms of Service. It explains order cancellations, orders that cannot be completed, refunds of top-up balance, and the related e-invoices. The start time, speed, refill and cancellation conditions of each service follow that service's description and the order page. If the language versions of this Policy differ, the Traditional Chinese version prevails.
Article 1. Definitions
1. Return to balance: crediting the amount due to your member balance in US dollars, usable for other services on the Website.
2. Refund to the original payment method: returning the money to the credit card you paid with, or to a bank account or cryptocurrency wallet in your own name that you specify.
3. Completed part and unfinished part: the quantity of an order already delivered and not yet delivered; the progress shown on the "Orders" page is the main basis, and if you disagree you may provide information for the Company to check.
Article 2. The seven-day right of rescission
1. Under Article 19 of the Consumer Protection Act, a consumer who buys goods or services by distance means such as the internet may, in principle, rescind the contract within seven days of receiving the goods or the service, without giving a reason or bearing any cost.
2. However, under Article 2, item 5 of the Guidelines on Reasonable Exceptions to the Right of Rescission in Distance Sales, this right can be excluded for "digital content not provided on a tangible medium, or online services completed once provided", where the consumer agreed in advance before provision and the business informed the consumer.
3. The Services are provided online without a tangible medium; once an order is formed it enters processing, and the part already provided (for example members who have joined, or quantities already delivered) cannot be returned or undone. The Company therefore informs you, on the order page and in this Policy, that by confirming an order you agree in advance that the Company starts providing the Service as soon as the order is formed, and you understand that the part already provided is not subject to the right to rescind within seven days without reason.
4. This exception applies only to the part already provided. The following rights are not affected: (1) before an order starts processing, you may ask to cancel it under Article 3; (2) the unfinished part of an order is returned under Articles 3 and 4; (3) unused top-up balance can be refunded under Article 6, and requests made within seven days of payment are refunded in full free of charge; and (4) any rights you have under the Civil Code, the Consumer Protection Act and other laws if the Company does not provide the Service as agreed.
Article 3. Cancelling an order
1. Not yet started: you may ask support to cancel; once it is confirmed that the order has not started, the full order amount is returned to your balance. Some services start very soon after ordering, so the time to cancel may be short.
2. Already started: (1) the Company's LINE services: you may ask to stop the order; after it stops, the unfinished part is returned to your balance pro rata as calculated in Article 4. (2) Resold services: the Company asks the supplier to cancel; whether it can be cancelled depends on the supplier and the service description. If the supplier accepts the cancellation or completes only part of the order, the unfinished part is returned to your balance; if it cannot be cancelled, the order continues.
3. 20006 monthly "read mode": each term lasts 30 days and ends automatically without auto-renewal; to continue, please place a new order before the term ends. If cancelled before it starts, the full amount is returned to your balance; if you ask to cancel after it starts, the remaining whole days are returned to your balance pro rata.
Article 4. Orders that cannot be completed
1. The Company's LINE services: if part of an order cannot be completed (for example a specified name is already used by another member of the OpenChat, the link no longer works, or joining fails repeatedly), the Company may stop the order; after it stops, the unfinished part is returned to your balance pro rata.
2. Resold services: if the supplier cancels the order or completes only part of it, the unfinished part is returned to your balance.
3. Calculation: amount returned = amount actually paid for the order × unfinished quantity ÷ ordered quantity.
4. For orders paid by direct checkout, the unfinished part is also returned to your balance first; you may ask under Article 6 for it to be refunded to the original payment method instead, free of charge where the order could not be completed for reasons other than your own.
5. Please check the order's status and reason for failure on the "Orders" page first; if you have questions, contact support with the order number.
Article 5. Cases with no refund
The following are neither refunded nor returned to your balance:
1. Quantities already completed.
2. Decreases after an order is completed (for example when a platform removes accounts or members). However, for services whose description states a refill period (for example "R30"), refills are provided within that period under the conditions in the service description.
3. Parts affected by your own settings or actions, for example: giving a wrong link, deleting or changing the target link, making the account private, an approval password that is wrong or no longer valid, resetting the OpenChat link, removing members who have joined, or closing the OpenChat or group; the same applies where, for these reasons, an order is delivered to an unintended target or is treated as completed by the supplier. If an order is stopped for these reasons, the part not yet provided is returned to your balance pro rata under Article 4.
4. Service accounts not producing engagement, comments, purchases or other results (the Services do not guarantee results).
5. The part already carried out of an order that violates the prohibited conduct in the Terms of Service.
Article 6. Refunds of top-up balance
1. Unused balance that comes from your actual payments (including amounts returned from orders) can be refunded to the original payment method on request: (1) requests within seven days of the payment date are refunded in full with no fees; (2) for later requests, fees already charged by the payment provider that cannot be recovered may be deducted, and for refunds by bank transfer the transfer fee is also deducted; (3) New Taiwan dollar amounts are calculated at the exchange rate that applied to your payment (currently USD 1 = TWD 32) and do not exceed the amount actually paid; and (4) balance not obtained by your actual payment (for example credit given by the Company, if any) is not refunded.
2. Refund methods: (1) credit card: refunded to the original card; where that is not possible (for example after the provider's refund window), by transfer to a bank account in your own name; (2) ATM transfer or convenience store payment: by transfer to a bank account in your own name; (3) cryptocurrency: under Article 7.
3. Refunds to the original payment method are handled manually by the Company.
Article 7. Refunds of cryptocurrency payments
1. Cryptocurrency payments are credited to your balance at the US dollar amount received; refunds are based on the US dollar amount due, converted at the exchange rate at the time of the refund, and sent to a wallet address in your own name (in the original payment currency or a stablecoin specified by the Company). The amount of coins you receive may differ from the amount originally paid.
2. Blockchain network fees are deducted from the refund.
3. Please make sure the wallet address and network (chain) are correct; the Company is not responsible if the funds cannot be recovered because of an incorrect address or chain you provided.
4. To prevent fraud and money laundering, the Company may ask you to verify your identity and that the wallet belongs to you.
Article 8. How to apply
1. Please first check the order's status and reason for failure on the "Orders" page.
2. Apply through the chat window, the member center or email (b071283@gmail.com), providing: (1) your account name; (2) the order number, or the payment date, amount and payment provider's transaction number; (3) what you are requesting, the reason and any necessary screenshots; and (4) for bank refunds, your own account details; for cryptocurrency refunds, the wallet address and chain.
3. The Company reviews the request against the actual payment, the completion status and the service conditions, and may verify your identity if necessary.
4. If the same payment has already been returned through a credit card chargeback or the payment provider's dispute process, the Company deducts the corresponding balance or stops the unfinished orders, and does not refund twice.
Article 9. Processing time
The Company completes the review and processes the refund within 15 days from the day after it receives a complete request. Returns to balance are credited when the review is complete; for refunds to the original payment method, the actual arrival time depends on the card issuer, financial institution or blockchain network.
Article 10. E-invoices
1. For payments made through ECPay, the Company issues an e-invoice after payment.
2. When money is refunded to the original payment method, the Company voids the invoice or issues an allowance under the Regulations Governing the Use of Uniform Invoices and other rules; if your confirmation is needed, the Company will ask you by email.
Article 11. Changes to this Policy
The Company may revise this Policy in the manner set out in Article 16 of the Terms of Service; orders formed before a revision follow the Policy in effect when they were placed.
Article 12. Contact
Fu Xin Co., Ltd. (Taiwan business ID 58293623): email b071283@gmail.com, or use the chat window on the Website or the member center.